STAMFORD, Conn.–(Company WIRE)–Data Expert services Group (ISG) (Nasdaq: III), a foremost world-wide know-how research and advisory agency, today presented the 2021 ISG Star of Excellence Awards™ to Hexaware, Infosys and Rackspace Know-how, recognizing the 3 provider providers for regularly demonstrating the maximum specifications of consumer services excellence in the past 12 months, as voted on by their enterprise customers.
In a digital global award ceremony currently, ISG Chairman and CEO Michael P. Connors declared Hexaware, Infosys and Rackspace as the winners of the fourth once-a-year ISG Star of Excellence Awards for earning the optimum cumulative buyer knowledge scores across all locations, industries and technological know-how parts.
The ISG Star of Excellence Awards is the premiere industry recognition program for the technologies and enterprise companies market. Providers are rated on the good quality of their companies centered on direct feedback from organization shoppers in the places of Collaboration and Transparency Execution and Shipping Governance and Compliance Innovation and Imagined Leadership, and Individuals and Cultural healthy. Enterprise Continuity and Flexibility was additional as a new group in the method for 2021, measuring providers’ means to aid customers in the course of turbulent instances.
ISG been given practically 2,000 unique evaluations for the 2021 ISG Star of Excellence Awards, the broadest reaction from enterprises and their companies to date, making certain the awards definitely stand for the complete range of the international engineering and enterprise services field.
In addition to the over-all ISG Star of Excellence Award winners, today’s ceremony acknowledged:
- The major supplier for each individual rising know-how place, with Capgemini, Hexaware and IBM named universal emerging engineering winners
- The best company for the Americas (HCL), EMEA (Infosys) and Asia Pacific (Infosys), with Cognizant, HCL and NTT named world winners for all areas
- The prime provider for every single market, with Hexaware, HCL and TCS named world field winners
- The top rated company for just about every technology location, with Birlasoft, CGI and HCL named universal technological innovation winners
- And the best three providers, respectively, for multinational supply, common market knowledge and in depth understanding of latest and emerging technologies.
IBM was awarded a total of eight awards throughout all classes, Hexaware a overall of seven awards, and both of those Accenture and Infosys a overall of six awards.
“There is no larger recognition than to be held in high esteem by one’s buyers,” Connors claimed. “Our winners have accomplished that lofty target by reaching the greatest over-all scores throughout industries, systems and areas, as voted on by their business consumers. My ISG colleagues and I congratulate Hexaware, Infosys, Rackspace and all the companies recognized by the 2021 ISG Star of Excellence Awards plan for their potential to deliver compelling solutions and guidance their prospects via these complicated occasions.”
“The encounter of the pandemic has led enterprises to count on adaptability, enterprise continuity, collaboration and transparency from their service provider partners,” claimed Paul Gottsegen, husband or wife and president, ISG Study and Customer Expertise. “Providers correctly ensured least support disruption over the past 12 months. The prospects for 2022 and past will be for innovation, agility and assumed leadership to assistance new small business versions in the publish-pandemic world.”
Gottsegen also reported ISG’s customer knowledge (CX) investigation observed that technology ensured clean transitions to remote operating, but business consumers experienced a dip in the stage of collaboration in the digital environment.
The services execution and delivery classification gained providers the optimum CX scores, with purchasers particularly glad with providers’ capacity to execute plans and jobs on time and retain regularly higher-quality operate. Shoppers also expressed self-assurance in providers’ governance and skill to comply with guidelines and rules and correctly leverage cybersecurity technologies.
Further than standard customer pleasure, the ISG Star of Excellence program explores buyer activities with specific services and alternatives offered by vendors and ties that investigation straight to ISG Service provider Lens™ quadrant evaluations. With a continual nomination approach, the ISG Star of Excellence serves as the benchmark for measuring consumer sentiments and assures the industry is informed about providers’ tactic to shopper provider excellence.
For extra data on the ISG Star of Excellence ongoing CX investigate software and a full checklist of winners, take a look at this webpage. Support companies can nominate their buyers to be a component of the program at any time through the year.
About ISG Provider Lens™ Investigate
The ISG Company Lens™ Quadrant analysis sequence is the only assistance service provider evaluation of its type to mix empirical, information-pushed exploration and sector evaluation with the genuine-world knowledge and observations of ISG’s world wide advisory workforce. Enterprises will find a wealth of detailed facts and industry examination to assist guide their variety of ideal sourcing partners, when ISG advisors use the stories to validate their personal current market knowledge and make tips to ISG’s company purchasers. The research at this time handles companies giving their products and services globally, across Europe, as effectively as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with further marketplaces to be extra in the foreseeable future. For more information about ISG Provider Lens investigation, you should visit this webpage.
A companion investigation series, the ISG Supplier Lens Archetype reviews, supply a initial-of-its-form evaluation of suppliers from the viewpoint of particular customer types.
ISG (Facts Solutions Group) (Nasdaq: III) is a major global technologies exploration and advisory firm. A trustworthy enterprise husband or wife to additional than 700 clients, which include additional than 75 of the world’s best 100 enterprises, ISG is committed to helping corporations, general public sector organizations, and service and engineering providers accomplish operational excellence and more rapidly development. The business specializes in electronic transformation products and services, which includes automation, cloud and details analytics sourcing advisory managed governance and risk companies community carrier providers system and functions style alter administration sector intelligence and engineering research and analysis. Launched in 2006, and based mostly in Stamford, Conn., ISG employs a lot more than 1,300 electronic-completely ready experts operating in more than 20 countries—a global crew regarded for its modern contemplating, marketplace influence, deep marketplace and technological know-how knowledge, and world-class investigate and analytical capabilities primarily based on the industry’s most in depth marketplace facts. For far more facts, go to www.isg-one.com.